Terms of service

1. The service

SchoolVane provides school management software as a service, including the web platform, parent/student portal, mobile applications and APIs. Features available to an Institution depend on its subscribed package plus any features allocated by the Platform.

2. Accounts & registration

• Paid registration — schools registered via "Register Now" are provisioned automatically on payment confirmation and remain active while the subscription is in good standing.
• Trials — trial schools are provided free for evaluation. Trials are disabled after 14 days and deleted after 30 days unless upgraded to a paid registration. Reminder notices are sent before each deadline.
• The Institution is responsible for the accuracy of the details submitted and for safeguarding its administrator credentials.

3. Fees & payment

Subscription fees follow the package selected at registration and are payable through our payment partners. Fees are non-refundable except where required by law. The Platform may suspend access for non-payment after reasonable notice.

4. Acceptable use

• Use the service only for lawful school administration purposes.
• Do not attempt to access another Institution's data or circumvent role restrictions.
• Do not upload malicious code or content that infringes the rights of others.

5. Community rules for the app, the portal and the web app

Everyone who signs in — students, parents and guardians, teachers and other staff — agrees to these rules. The app asks you to agree before you first use it.

Do not post, send or upload anything that is:

• abusive, threatening, hateful or discriminatory, or that bullies, harasses or humiliates anyone;
• sexual, or sexually suggestive. Anything that sexualises, exploits or endangers a child is never allowed: we remove it, close the accounts involved and report it to the police and the relevant child-protection authorities;
• violent, dangerous or illegal, or that encourages self-harm;
• someone else's private information shared without their permission, or a pretence to be someone else;
• spam, a scam, or malicious code.

This covers announcements, parent–teacher and PTA messages, homework and exam answers, absence notes and requests, Help conversations and anything else you write or attach.

Reporting and blocking. Use Report in the app on an announcement, a teacher's message or an answer from the Help assistant, or Account → Report a problem or a person. Reports go to the school's administrators; reports about sexual content, a risk to a child, something dangerous or illegal, or an answer written by AI come to us. A parent can block a teacher from writing to their family in parent–teacher messages, and unblock them at any time.

What happens next. The school, or we, review reports promptly, remove content that breaks these rules, and may suspend or close the accounts responsible. The person who reported is told the outcome in Help. Answers from the Help assistant are written by AI from our user guide and can be wrong; check anything important with your school.

6. Data

The Institution owns its data. Our processing obligations are described in the Privacy policy. The Institution warrants it has authority (including guardian consents where required) to enter the personal data it processes on the Platform.

7. Availability & support

We target 99.9% monthly availability, excluding scheduled maintenance. Support channels and response targets depend on the subscribed package.

8. Liability

The service is provided "as is" to the maximum extent permitted by law. Our aggregate liability in any 12-month period is limited to the fees paid by the Institution in that period.

9. Termination

Either party may terminate at the end of a billing period. On termination we export the Institution's data on request and then delete it in line with the Privacy policy.

10. Contact

EDINBOOK LIMITED, developer of the SchoolVane: School App app. Questions about these terms, and reports you would rather email: hello@schoolvane.com.